Customers Should Know Permata Call Center More
Gem call center is definitely very useful when used by customers. This is because, regulations in the banking world are not as simple as imagined. When a person has not struggled in the banking world for a long time, confusion inevitably is felt in several respects. It’s not a good decision if the confusion is meant by yourself.
After all, self-conceived confusion will not solve the problem. Even internet searches are also not fully answering. In these conditions, the best way that can be done is to contact the call center. If you contact the call center, you will surely get a detailed answer.
But now, most customers don’t know whenever the right time to contact the call center. Don’t just contact the gem call center when you have a problem. There are several banking services provided by CS so you can contact them when you need these services.
Various Services Available in its Call Center
Customer complaints service is the first feature on permata call. This is the most common type of service in a call center. Many people even consider this to be the only benefit of the existence of PermataTel. The complaints that can be discussed by yourself are varied. The first complaint relates to the lack of funds.
If you feel that some funds have disappeared from balance, contact the permata call center for more needs. PermataTel can also be contacted if you have any questions regarding the various services provided by Permata. With the questioning on the phone, the time the bank arrives can be cut off.
You can also contact this call centre if you have several problems with your ATM card such as missing or swallowing. In such a problem, the CS will temporarily block your ATM card in order to reduce the possibility of the card being used by irresponsible people.
Permata call centres can also be used when you want to get to know general information from banks. The first information that is highly searched is related to the balance. Simply by answering a few questions, your account balance will be mentioned. In addition to the balance, the amount of the last transaction will also be mentioned.
Some information about the product can also be obtained if you contact it. Gem himself actually has a lot of product services. These product services include savings and credit cards. In addition, there are also product services that are not very common such as current accounts, loans, for deposits.
If you are in a new city and are not very familiar with the city, contact of the permata call center is also necessary. By contacting him, you can find out the nearest branch of Permata, making it easier to make problems. CS also responds when requesting the latest currency exchange rate.
Call Center Also Serves Transactions
In addition to providing a variety of information, call centers can also serve various types of transactions. One of the most common transactions that can be made through PermataTel is transfers. The transfer itself is not only made to its first fellow banks. The transfer may also be made to another bank.
In fact, the permata call center also provides a transfer feature for digital wallets such as OVO and DANA. The payment of some bills and purchases can also be made through the call centre. One of the most common payments through PermataTel is credit card payments. In doing so, there are two data that need to be prepared.
The first data is account data and the second data is credit card data. Account data is used as the party you will pay while credit card data is used as the account to be paid. Some payments can also be paid through this call center. The installations themselves are like FIF and ACC.
In fact, other types of financial payments may also be paid. But make sure finances are official finances in Indonesia. If it is unofficial, PermataTel may not provide a direct payment feature to finance. For this type of financing, the CS will suggest transactions in the form of regular transfers.
Some accounts may actually be paid through PermataTel. The bill itself is very varied like PAM to Telkom. In fact, bills from education costs for electricity can also be made through the call centre. When paying the bill, make sure the requested data is answered correctly. If it’s wrong, it could be that paying is even the wrong purpose.
This makes the money you spend not even paying the bill. Finally, the existence of a call center also helps in purchasing various things. One of the most likely is an electronic pulse. However, make sure the number entered is correct. In addition, Permata Tel will also help with foreign exchange purchases.
How to Contact Permata Call Center
Contacting the call center itself is not a difficult issue. Anyone can definitely contact him alone. To contact PermataTel, there are different numbers when you are at home and abroad. This is because, there are different costs that have to be incurred. If you are abroad, the fee used is interlocal.
If you contact domestically, there are three options depending on the type of service you have. All three types of options include PermataTel, Priority Banking, and Preffered Banking. PermataTel is the most common type because it can be used by anyone. However, the priority and preferred banking services are intended only for certain people.
Priority banking services are only for customers who have met the criteria and are included in the priority category. As for the preferred banking, those who can contact it are only customers with premium services. If you want to contact the Permata Tel call center , you can call 1500-111. For the priority banking services themselves, you can contact 1500-100.
As for preffered banking, you can call 1500-110. The number is certainly different when communication is to take place abroad. But the division is still the same. Contact abroad must also see if permataTel, Priority Banking, or Preffered Banking should be used.
For permataTel, the foreign number is +6221-1500-111. For priority banking services themselves, the foreign number is +621-1500-100. Finally, the preffered foreign bank number is +6221-1500-110. You can call all these numbers freely for 24 hours. With it, the problem in the early hours of the morning will also be solved.
Contact is not only done over the phone
The contact of the permata call center cannot be done only over the phone. There’s an alternative way if you don’t have electronic credit in stock. The first way that can be done is by email.
Permata Bank itself has an official email service at email@example.com address. By contacting him, you will get free answers. However, the waiting time for communication via email is obviously slower than using the phone directly.
If you want it to be simpler, you can also contact it via social media. Permata Bank’s official social media can be found on Twitter with a @PermataCare account. On Twitter, you can contact the account either by direct message (DM) or by mentioning questions to the account.
Don’t get harmed because you don’t use call center facilities when faced with obstacles in the banking world. This will obviously be an unpleasant experience when you consider contacting the call center yourself is not really a difficult issue. Therefore, be sure to save the gem call center contacts on the phone.