All facilities due to technological advances have now touched all layers of the human life order, including in the field of taxation. The 24-hour tax call center uses live tax chat, now it is here to help taxpayers deal with complaints and consultations.
The tax call center service in Indonesia is further known as Kring Pajak. Kring Pajak has been proven to increase the openness of DGT in providing information about taxation to the wider community.
This form of service has also gained a lot of trust from the public and is always relied upon when they have various questions regarding taxes. They also do not feel worried about the information obtained or the personal information provided.
Because, Kring Pajak is an official service in the auspices of the Information and Complaint Service Office (KLIP) of the Directorate General of Taxation. So, judging from all aspects of this service there is no doubt about its validity. You can freely discuss your taxation issues with the service officer.
A variety of topics and problems you can discuss, ranging from various types of taxes to wild levies. The officer will provide answers and solutions to your tax problems. In addition, Kring Pajak also serves your tax calculations precisely and accurately.
In fact, this service can help your tax administration process. Plus the 24-hour tax call center using live chat tax can be accessed by anyone, of course it will make it easier for all tax affairs in Indonesia.
Live Chat Feature for Taxes
One of the menus provided by Kring Pajak is the live chat feature. This live chat feature is a breakthrough made by DJP and has given a great innovation effect. Because, this feature is very helpful for the community in conveying all complaints very easily.
Unlike the complaint website takes a long time to respond to messages from the public, this live chat feature can respond immediately on the spot. The point is, you can send all complaints and questions through this feature and will get a reply directly from the officer who is online.
The time of reply to your complaints and questions will not be long, because the live chat feature uses real-time technology such as the feature of sending messages on social media. The presence of this feature certainly greatly helps urgent communication between customers and officers.
Because when the problem is urgent, the customer will not be able to wait. With the 24-hour tax call center, use this tax live chat also makes taxpayers not hesitate to pay this mandatory levy without having to bother queuing.
The tax live chat feature itself is actually inspired by similar features provided by start-up companies and major websites. Graphic design that is comfortable to the eye and ease of use makes this feature as the main choice compared to other types of services.
How to Use the Tax Live Chat Feature
The use of the tax live chat feature is very easy and can be used by anyone. You can take advantage of this feature to ask about tax regulations, paja k rates, and other complaints. Here is a step-by-step how to use the live chat feature:
- Go to pajak.go.id Website
The first step you have to do in order to access the 24-hour tax call center using the tax live chat is to open the tax website.go.id. This feature has a form like a small dialog box on the bottom right of the screen. You can click on the box.
- Contacting The Tax Kring Whatsapp Number
During the Covid-19 pandemic, all taxation services were disrupted. Because, all direct services in the tax office are very limited, even closed because of health protocol policies.
Although there is already a Tax Kring service through call centers, online websites, and live chat, but all these features are not able to accommodate all the taxation needs of the Indonesian people. As aresult, DJP launched the Tax Kring service via Whatsapp.
The service using one of these messaging applications has a longer duration of time and proved to be very helpful in serving taxation needs in Indonesia. This whatsapp service is also included in the category of live chat features from DGT.
- Operation Time
To get replies in real-time, you must pay attention to the hours of operation of the service. Although it is predicted to be able to serve 24 hours, but not fully provide full service for 24 hours.
Because, the operating hours of the 24-hour tax call center feature use live tax chat through the website only from 8 am to 4 pm. While the service via whatsapp is only from 8 am to 8 pm.
Outside of these hours you can stillsend questions and complaints, but will be replied during operating hours. Apart from that, you will still get a reply to all questions that have been asked.
- Filling in identity
Filling in your identity is an important aspect when going to start a live chat, either through the website or through whatsapp. The reason is, this identity is very important to track the information that you may be questioning.
In the website, usually already provided a column of filling in personal data. Meanwhile , if you use whatsapp, then you have to type personal data from the format that has been prepared.
- Start Chat
When there are officers who are ready to serve you, they will respond to the personal data message. When that comes, you can immediately submit a complaint and everything you want to say.
Advantages of Using The Tax Live Chat Feature
In practice, the 24-hour tax call center feature using this tax live chat has many advantages and is very helpful when compared to other types of Tax Kring services.
- More Cost-Effective
The tax live chat feature proved to be more cost-effective when compared to tax call center services using telephone connections. This is certainly because live chat uses the internet network to access it, while the phone requires a fairly expensive credit fee.
The officer’s response when servingi live chat will be faster if serving complaints via the usual website. Because of its real-time nature, so that when there are questions from taxpayers, the officer will immediately reply to him.
- Can Be Done While Doing Other Activities
Although contacting the tax call center via telephone will get a faster response, but you must be in a condition that is ready and focused.
Unlike the case with the 24-hour tax call center feature, use tax live chat. In addition to getting a quick response, you can also do other activities. Because the system is only in the form of sending messages.
Legal Shade Features Live Chat
Live chat tax that goes into the Tax Kring service is an official service made by the Directorate General of Taxes. The legal basis of this feature is the Regulation of the Directorate General of Taxation No: PER-02 / PJ / 2014 and PER-22 / PJ / 2014. On that basis, the tax live chat feature is legal.
24-hour tax call center use live chat tax, is a very useful service and helps many people to take care of all their taxation needs.