PDAM call center becomes a mandatory service for residents. That’s because, the water facilities obtained often experience problems. PDAM itself stands for Regional Drinking Water Company. It is a state-owned enterprise that regulates the distribution of water to citizens. The company has been moving for a long time and is used by the majority of citizens.
The problems experienced by the citizens themselves can be various. In essence, the problem needs to be complained so that you as a consumer do not feel aggrieved. However, most consumers do not know when any conditions should contact the service center. In fact, there are many conditions where consumers need to contact them.
Among the many conditions, there are some of the most urgent conditions. In this condition, contacting the PDAM call center becomes mandatory. The hesitant and lazy nature of contacting can no longer be tolerated when this matter comes. To be clear, here are reviews of some of the issues that make consumers obliged to contact the call center.
Water Does Not Flow Normally As Usual
The first problem that makes customers obliged to contact the call center is when the water does not flow normally. Usually, this condition makes the flow only slightly or even nothing. There are several problems that may cause disruptions to this water flow. The first problem is usually in the customer service pipeline.
Customer service pipes are the initial source of water flow to consumers. If there is a problem with the pipe, all consumers will be affected. By contacting the PDAM call center, checking can be done directly. That’s because, the customer service pipeline is located must be adjacent to the head office.
In addition to connecting with the initial part, pipes in other positions may also face problems. Usually, the first problem is related to a blockage. When there is a blockage in the flow, the water will not flow normally. In addition to blockages, there may also be leaks. Detecting this leak is quite time-consuming.
By contacting the PDAM call center, a team of experts will be immediately deployed so that this problem can be resolved. In addition to problems, choking water flow can also be caused by technical problems. It could be, repairs are being made to one part of the pipe. By contacting CS, it will be known when the repair will be completed.
The last possibility that the worst problem is related to disruptions in production. Usually, disruptions to production occur due to a lack of supply of raw materials. This shortage of supply most often occurs due to drought problems. However, natural disasters such as floods can also cause it.
In fact, the supply of raw materials will also falter if the electricity in the center dies. By communicating with the PDAM call center about this, you will know the problem that is happening so that you no longer feel upset without knowing certainty. It was definitely a smart decision.
Cloudy and Dirty Flowing Water Conditions
In addition to when the flow is not normal, call centers must also be contacted when water conditions look cloudy or dirty. This is obviously dangerous because dirty water can cause various diseases. Although it is still safe, the dirty water can also make users feel uncomfortable when using it.
When contacting the PDAM call center, it will be explained about the reasons why murky conditions can occur and when the problem will be resolved. Usually, this dirty condition will occur when the previous water flow faltered. When it falters, it is most likely due to a pipe leak.
This pipe leak makes the possibility of water deposits even greater. The deposits are certainly not clean conditions. However, this problem will not last long. If the dirty condition is indeed caused by deposits due to leakage, CS will advise you to remove the water that comes out first.
After some time, the water that comes out will become clean because the dirty deposit water has been used up. Actually, the problem of dirty water will be more difficult if caused by supply arrangements. Under normal conditions, the flow will have a standard pressure so that the entire pipe part is not full.
Because it is often in a non-full condition, the top of the pipe is more likely to bring up dirt. When the dirt has increased a lot, it will be a problem if the pressure is increased. The increase in pressure makes the top full of dirt water. This makes the water contaminated by the dirt.
When contacting the PDAM call center and the problem is caused by this, the advice given is definitely to wait until the pipe is clean. However, the CS will inform you that the waiting time until the water is clean will be a little longer. In addition, it will also be notified when the flow is made normal again.
Bills Not In Line With Estimates
Call centers must also be contacted if the bills obtained are too large and beyond estimates. Actually, when the bill is not suitable, there could be an error in the system and you get a refund. However, this condition is very rare. Usually, the form of this problem is only a report so that there are no similar problems.
When the PDAM call center is contacted due to a bill mismatch, the first thing that will be explained is related to the habit of not turning off the water tap perfectly. If this is done, it could be that the droplets continue to come out all night. This condition can obviously make the bill swell if done every day.
Therefore, be sure to close the faucet perfectly after use. If you feel that you have closed the faucet perfectly, the next problem is often caused by a leak in the consumer pipe. When a consumer pipe leaks, the water will continue to flow all the time.
This made the bill jump dramatically. If this possibility exists, CS will directly communicate it expertly. Once communicated, experts will come to your home and look for which parts have leaks.
But because the reporting was done after the leak occurred, the previous bill still had to be paid. That’s because, you don’t report this problem periodically. Actually, when contacting the call center, you will be advised to check the meter regularly. The cost of the bill will always be the same as the meter.
You yourself must already know the amount of daily use that is usually done. If when checking the number feels abnormal, it would be better if you directly contact the PDAM. With that said, bad possibilities such as large price spikes will be avoided.
How to Contact the Call Center
When you want to contact the call center, you need to know the number first. That’s because, PDAM call center numbers are not like other companies whose condition is centralized. PDAM uses a different call center for each region. Usually, each city has its own call center.
If you are confused about finding a call center, you can look directly at the social media of the company. In each city, it has been created its own social media. With that, you can contact him via text message on social media. Usually, PDAM most actively uses twitter.
Be sure to be quick in the use of call centers. It will be a bad experience if the problem is felt and you can’t do anything. After all, contacting a call center is not a difficult matter. Actually, your neighbor must also have his contacts. With that, you can still contact the PDAM call center directly.