The beginning of the Gojek air drill: SNAPTIK

Gojek Call Center will be the solution and the key to great results

Gojek’s call center plays a role in terms of the rapid progress of one of the companies that are on the rise in this digital age. An increasingly sophisticated and evolving era leads to modern and advanced all of the world’s technology, as one of the factors that many start-ups of business can grow rapidly.

Armed with the convenience of consumers and society whatsoever in terms of service providers or delivery services in terms of transportation, Go-Jek is growing rapidly and the problem is also very narrow that its shares will be listed on the Indonesian stock exchange. Doing so will be broader in terms of raising capital from investors.

With the gojek call center , it also makes it easier for users to have fun and complain to the company when they get a problem that suddenly affects them. In fact, there are many problems that afflict consumers and users of Go-Jek services, but so far these problems have been overcome by the company properly.

So that the broader community that users of this app trust more and more and place full trust in this company. Although there are now many companies that are trying to shake up Go-Jek’s position as one of the leading and best-selling companies in the field, it still seems to have no effect. The proof is that so far its popularity is still at the top.

Gojek call centers are sometimes the busiest part because of the numerous problems in this area that customers and drivers themselves encounter. Tidak khayal employees of this part of call center must always be focused and responsive when calling the call center, especially from customers and users of this app.

The beginning of the Gojek air drill

Go-jek is now a trend for the community more broadly on various fronts. Everything digitally makes it even more enjoyable for the public. In fact, the beginning of the creation of this company was the result of the founder’s anxiety at seeing the phenomenon of base vehicles on motorcycles climb for passengers waiting long hours.

Instead of spending too much time waiting for passengers every day, through Gojek’s call center service, the founder of this company finally decided to start a business unit called Go-Jek. It originally consisted of only 20 pilots in 2010. Alongside the development of time, in a very short time of 4 years, it is advanced.

This progress stems from the fact that founder, Nadiem Makarim, had a very clever breakthrough in 2014 with the innovation of an Android-based app. So, with this app, its users easily order mototaxis to return them to certain destinations. This was the beginning of the explosion of the name Go-Jek.

So Gojek’s call center service is  also increasingly capable as an integrated complaints center. Whatever problems users of the app encounter, the company responds quickly. This was given to Go-Jek to anticipate the bad things happening to its customers. There are two customers, drivers and also users of delivery services.

Gojek business expansion you need to know

Although the beginning of his founding in Indonesia did not cause him to want to take his big name in the country. The owner is also looking at market share in Southeast Asia. There are three other Asean countries in which Go-Jek participates. Because this is done to make it easier for the community more broadly to get transportation to change places.

The first Asean country outside Indonesia is Viet Nam. But in Viet Nam, the name is not Go-Jek, it’s Go-Viet. It also lives up to the name of the country. This Go-Viet was finally able to stand up and launch its service in 2018. Despite the pros and cons, the company’s development in Viet Nam is very rapid, and the call center is also  improving.

Since that same year, Go-Jek also expanded its business in Thailand under the name GET. In Thailand, which is very populous by the population, especially for tourist activities, GET grows very fast. On the other can also be provided for the community more broadly, so that is one of the solutions to reduce unemployment.

Gojek’s call center was again busy with his assignments when Go-Jek managed to get to Singapore. It was recorded that in 2019 they worked successfully throughout the Singapore. With excellent market share there, making this company’s business more advanced and capable of delivering exceptional profits. So investors are more interested in investing.

Investors in Gojek

After the start of its appearance that amassed the pros and cons, this company finally managed to attract the attention of other companies and large entities to be willing to invest in it. From 2015 to the present day, you can see that there are many segments of individuals and large companies that want to invest in Gojek.

The first is NSI Ventures and Sequola Capital, as well as DST Global in 2015, which injected its capital into Gojek. So when in 2014, this call center-based application was booming, these companies landed as tightly as possible to invest in this company even for profit.

After that, many other companies were envious and made him want to lose by investing in the form of capital in Gojek. Companies such as KKR, Warburg Pincus, Capital Group and most recently Farallon Capital in 2016 both invested in Gojek. They see very well the potential of this company in the future.

The last thing that makes Gojek call center employees  and all internal entities excited about providing the best service is the injection of big investments at Google, Astra International and Djarum in 2018. Facebook and PayPal also wantto lose out on investing in this company.

Benefits of using the Gojek app

A good system is one of the things that makes users of this app feel safe if something unwanted happens. Because its availability for 24 hours non-stop means its users don’t feel worried at all . Whenproblems or problems arise at midnight, the service is still active.

Because Gojek’s call center service  makes it a dream of people or the whole community, it stops especially. The ease of ordering various items makes it clear that we don’t have to come directly to the place to buy something. Just order through a gadget, then everything will be available in front of you.

Not to mention if there are some interesting presentations regarding any discounts. It allows its users to reduce costs. Such as free shipping and discounted meal prices. The offer was made because it is one of the marketing strategies for navigating through the competition in the digital world. It is legal to do this to attract the attention of consumers.

The world is increasingly evolving, causing people to prefer things that smell practical but do not cost excess money and energy. Use existing apps wisely without damaging any parts. Gojek’s call center is always there for you when you run into trouble at any time.

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