Telkom’s 24-hour complaint call center is indeed very important for consumers. Its existence facilitates various kinds of complaints. In addition, consumers can also ask some questions to clarify the services to be obtained. But in fact, the service is not entirely useful.
Some consumers do not use it when experiencing problems. In fact, these consumers also feel disturbed when the problem is felt. However, ignorance of how to contact CS becomes a major problem. Often some people feel embarrassed when they want to contact him. Please note that the way of thought is completely wrong.
Do not let the facility in the form of a 24-hour Telkom complaint call center is wasted. If that happens, you will be harmed. The confusion that was felt was finally not completed when the confusion should disappear instantly when contacting the call center. Therefore, let’s get to know at a glance about call centers.
Get to Know More Telkom Call Center
Call center is one of the services provided by Telkom to its consumers. With this service, it is expected that consumers can be facilitated in completing various activities. When you want to contact him, you can choose a time at any time. That’s because, its CS is available for 24 hours.
However, there is a difference when contacting Telkom’s complaint call center 24 hours during business hours with other hours. When the call center is contacted during business hours, the number of CS available is very large. With the number of CS, each question will be responded to more quickly.
Different things will be felt if communication with CS is done at another hour. At that hour, the available CS amounts to less. With this amount, it takes a little longer for the phone to be picked up. However, the time was not as long as imagined.
You only need to wait a while until telkom’s complaint call center 24 hours is ready to serve. Another question that consumers often ask related to this call center is related to cost. Some people question whether the cost of contacting the call venter is free or charged.
Here it is emphasized that calling the call center sets the rate. The rate itself is in accordance with the provider used. The more the provider charges expensive then the tariff also becomes more expensive. In addition to using a smartphone, contacting the call center can also be done via landline.
When contacting him by landline, the cost is also in accordance with the landline. Of course, the cost is obviously cheaper when compared to using a provider. Therefore, it is highly recommended to use a landline when contacting telkom complaint call center 24 hours.
Contact Telkom Call Center Via Phone
The easiest way to contact Telkom’s call center is to use a phone. As already explained, CS can be contacted via smartphone or landline. But please note that the number used is different. When using a smartphone, you should call 021-147.
Before calling directly, make sure the electronic pulse is available. There is no minimum amount of credit when you want to call. However, make sure the pulse is not less than 25 thousand. This amount can make the flexibility to communicate will be obtained. This avoids so that the phone does not break in the middle of the road.
If it is interrupted, communication needs to be done from the beginning. If the credit is confirmed to be enough, directly call the number via smartphone. When it is finished ringing, there will be a assistance service that explains the choice of features in the Telkom 24-hour complaint call center. To shorten the time, choose the number 1.
By selecting the number, the service will instantly change to Indonesian. After choosing the number 1, choose the number 2. There, you will be directly directed to directly communicate with CS. That’s because, number 2 itself is devoted to complaints in the form of interference.
From there, wait until you connect with CS and you can immediately submit a personal complaint. If you use a landline, the number is 147. When telkom’s 24-hour complaint call center is contacted via landline, the way is slightly different from when using a smartphone.
That’s because, there will be no choice of numbers like when using a smartphone. Contacting via landline makes you directly directed with CS. This also makes the time needed shorter. The only need for time is when waiting for the availability of CS.
Contacting Him Can Also Be Done Through Social Media
The main problem when contacting Telkom’s 24-hour complaint call center lies in the cost. There are several conditions where you need to contact him when the credit stock is not there and the landline is not owned. If this problem is experienced, contacting through social media can be an option.
There are two social media used by Telkom. The two social media include Twitter and Facebook. If you look at the ease of contacting, it would be better if you contact via twitter. To contact him, first prepare your personal indihome number.
That’s because the number will be asked later. If you are ready, log in to your personal twitter account and follow telkom’s official twitter account. The account itself uses the id @Telkomcare with characteristics like most official accounts. To contact him, you can dm or mention.
In essence, include a privately owned indihome number along with complaints that are being experienced. Actually, instead of using mentions, it would be better to contact him via DM. That’s because, DM is much more privacy. Wait until you get a reply directly from Telkom. This waiting time will not be more than 24 hours.
Usually after being answered, Telkom will immediately solve the problem. Making complaints can also be done using Facebook messenger. How to contact him himself is quite similar to when using twitter. First, you need to log in first to your personal facebook account.
Then, look for a Telkomcare account and send a message through facebook messenger. In the message, details of the problem are needed along with a personal indihome number. The waiting time is also no more than 24 hours. Because it does not get a direct answer like via phone, patience is obviously needed when contacting him.
Contact the Call Center When Experiencing This Problem
There are several problems that make consumers obliged to contact telkom complaint call center 24 hours. But among these problems, one of the most important conditions is when there is a signal interference. Telkom itself is the largest signal service provider in Indonesia.
If the signal is problematic, you as a consumer will obviously be harmed. In addition, you are also required to contact the call center when there is damage to Telkom devices installed at home. If the device is damaged, all services certainly cannot be used. This is very detrimental to you who in fact have paid.
In addition, you also need to contact the call center if there are questions about services that are not yet understood. Keep in mind that the existence of CS not only helps solve various kinds of problems. CS also serves to assist consumers in clarifying knowledge about the services obtained.
Do not let you feel aggrieved because of the service that is not as desired. If this happens, the real blame lies with you. If you want to contact the call center, the problem must be solved. After all, contacting telkom’s 24-hour technical complaint call center is fairly easy.