MNC Bank Call Center for a quick solution to deal with complaints
MNC Bank’s call center is one of the fastest solutions to get services for the complaints you want to submit. Not only as a forum for complaints or complaints, call centers are also a solution for those of you who want to make transactions or wonder about their products and services.
Who doesn’t know one of these popular banking institutions? It was widely discussed on television, which allowed us to better know the existence of MNC Bank. In fact, many attractive offers are given to increase the number of loyal customers of banks or other multinationals that are useful.
Although we always want to give the best of ourselves, it is very difficult to satisfy and make everyone happy. In addition, everyone has their own perspective on banking products and services, including for MNC Bank. While many customers are satisfied, there must be some who feel dissatisfied.
This is naturally the case because precisely with these complaints and complaints, MNC Bank can improve to become a better banking institution. That’s why there’s also an IMC call center as a forum for complaints and complaints that customers and the public want to provide.
Ways to contact the call center
Before going any further on this call center, you must of course know how to properly contact the call center. Because the number belonging to the call center is different from the number of a regular phone or a mobile phone. Therefore, you need to know the difference and be able to contact the call center.
For those of you who wish to contact the MNC call centre, you can call 1500 188. You can call this number by regular landline or cell phone with various carriers, depending on the type of phone you have and making complaints can be submitted comfortably.
Just like a call center in general, you will first be connected to an answering machine that will later provide several choices of transaction menus or services available. Each menu is represented by a number that you can then tap according to the needs and the intention to contact the call center.
After tapping one of these numbers, you will be connected to the MNC call center agent depending on the transaction or service you want. This is where you can file a complaint, request or complete the required transaction so that you do not have to go to the office of the multinational, either at the center or at the branch.
Services available to solve various problems
Before you contact the call center and spend a lot of credit because you don’t know what to do, it is of course important to know what services are available. The service you are referring to may not be available in the call center service so that you can use other means to submit complaints.
The MNC call center provides a variety of services to overcome problems, answer questions or carry out transactions desired by customers and the public. These services are general information on multinational products, basic interest rates on credit, balance information, information on the last five transactions and transactions between multinational bank accounts.
In addition, there are still other services that you can take advantage of when you contact the call center, namely credit card transaction information, registration of MNC Bank Mobile Banking to talk to agents about other banking needs. You can take advantage of all these services simply by contacting the call center.
The Mnc call center will offer the convenience of completing several transactions that have been mentioned. Not only that, you will also get clear and complete information about Bank MNC because call center agents are professional and experienced agents in this matter.
Documents required when submitting a complaint
Before submitting a complaint, you must also prepare certain necessary documents so that the complaint can be dealt with immediately. As we know, not only do you submit complaints, but there are also customers and the community that we provide complaints so that everything is recorded correctly.
For this reason, it is best to prepare the document first before contacting the MNC call center. The first document you need to prepare is a personal identity card, either an identity card or a passport. Make sure that the identity you are preparing is still valid so that it can be used later.
In addition, you should also prepare a document in the form of a timeline of the problems that arise. Some events may only require a history transmitted directly so that a solution can be obtained immediately. However, in some cases, a written timeline of the issue is necessary because it requires follow-up to resolve the complaint or issue.
Finally, the documents you need to prepare are supporting, but they should always be prepared in advance if they are needed later, you do not need to be confused. Such data or supporting documents include a disclaimer form that you can access through the official website, proof of transaction and others.
Other ways to file a complaint
Submitting complaints through mnc call centers is indeed the fastest and easiest way to get solutions directly. However, some people may be uncomfortable with the services provided or the problem that occurs is not in the services available in the call center.
That’s why Bank MNC also offers another alternative for those of you who want to file a complaint. There are two other ways you can try, namely send messages via email or visit the MNC Bank office directly. You can choose the most convenient and appropriate route.
If you have a lot of work or activities, sending messages via email is the most suitable way because this method can be done anytime and anywhere. Simply write down the complaint you want to submit and then send the letter to the email address customer_care@mncbank.co.id.
However, if you need an answer or settlement directly, then visiting an office of the multinational bank is the best choice. Nowadays, it is easy to find branches of MNC Bank in different cities so you don’t have to go far to visit the head office which may be far from your location.
Various obstacles that may arise
In addition to being quick and easy, of course, IMC call centers also have obstacles that can arise when you contact them. One of the obstacles that customers and the community often face is not being able to connect with call center agents or even respond to errors.
Problems like this are common, especially if the caller’s traffic increases sharply, the call center agent will be busy with various calls to answer. Usually, this happens if there are indeed technical problems in many branches or problems with other banking institutions.
The most convenient way to avoid this problem is to contact the call center at the right time. Avoid contacting him during peak hours, such as working hours, because of course there will be more calls. No need to worry about opening hours as this call center is available in 24 hours.
For those of you who wish to submit complaints and complaints or find information related to MNC Bank’s products and services, you can contact the call center number above. IMC’s answering machines and call center agents are ready to help you resolve issues and answer your various questions.