Procedure for filing complaints to Bank Danamon: BabaUmma

Danamon Call Center Service Options for Customers

If you become a customer at Bank Danamon, you need to know   the Danamon Call Center. A service that a big company like Danamon certainly does. This service is for customers who want to contact the bank’s representatives directly. Whether it’s getting information, explanation, complaint or problem.

Of course, in any transaction process, customers need information about policies, rules, and other rules. With this service, any process undertaken by customers is easily carried out. Meanwhile, complaints or criticisms will not be isolated from the service.

Moreover, the bank should have problems with all its transactions. However, as a professional financial institution, Danamon is preparing a response and communication service to its clients. In addition, it is also open when customers submit suggestions for criticism of responses and so on. Here, the role of the danamon call center is to provide the best customer service.

However, when you look at the effectiveness of reports provided by the media, it is very effective and efficient. Because you can consult and communicate directly with the customer service, as well as when you explain or respond  to it,  you can understand more easily .

Danamon Call Center Service for Customers

Below are some Danamon call centers that customers can contact.         

  1. Phone

If you need bank communication,  it can be done through the Danamon Call Center/1500090 if you are based in Indonesia. If you believe outside Indonesia, contact 021 2354 6100. To use this service, you  need to specify phone data costs. While the cost does not vary from contacting other people in general.

But if you look at the effectiveness of these media reports, it’s very effective and efficient. Because you can consult and communicate directly with the   customer service,  as well as when you explain or answer it, you can understand more easily .

  1. Interactive Narrator

In addition to using credits to communicate customer service, you can  use Interactive Voice Response. This service is an attempt by Bank Danamon to solve the problems of its customers. For this service, you need to make sure that the problem or the necessary information so that it is appropriate for the use of the code.

Regarding the problem of blocking credit cards, you can use code 211 while for debit cards you use 212. Code 221 for obtaining balance sheet of information. Code 222 to media the problem of cutting an account.  You can also change the phone’s PIN with dialing speed 225.

Counseling by direct speech is available 220. To get information about Danamon credit cards, both Visa and Master Card 2 can use 32. The advantage of using this service is that its effectiveness can be maintained. Because you have made it clear and clear. Plus, it does not require a large pulse to function.

  1. Hallo Danamon

The Hello Danamon service is available 24 hours a day for customer service. Hello Danamon can be used by both customers and non-customers. For those who want to be customers, they can ask for information about policies and other basic information.

To use this service, please use 1500090 number while using GSM 677777. If  you want to include a file, you can go to Email:

Other Options Get Customer Service

Below are some customer service options to choose from.

  1. Webmail

Another alternative if you don’t want to spend too much credit is use webmail. To use  Danamon Call Center Services, you need  personal data. However, the bank guarantees that data security will not be disclosed to other people. The data required for this transaction is the mobile phone number email address name and the information you want to submit.

For Facebook social media, just follow Bank Danamon’s fan page, because the bank’s Instagram account is @mydanamon. If you are used to using LinkedIn, Danamon can be contacted by PT Bank Danamon Indonesia, Tbk.

After  sending all the data, just wait for a response from the customer service. However, the disadvantage of this service is that customer service responses are relatively longer. Therefore, if you need information or faster service, we recommend using other media.

  1. Social media

If you’re too active on social media, you can also use social media   to contact the call center. The advantages of this service, aside from the fact that no cost is required, are also relatively easy to accomplish. Contacting the Service via Twitter can be done on @hellodanamon account related to transactions or non-transactions. Meanwhile, if you need news about events and so on, please go through @danamon.

If you use Facebook, please follow the bank Danamon fan page. If you use the Instagram application, you can send it to @mydanamon. If you are used to using LinkedIn, you can contact Danamon via PT Bank Danamon Indonesia, Tbk.

In addition to excessive cost and comfort, using social media to contact customer service takes longer than a response from customer service. It is better not to use this service if it is needed most.

However, to overcome this, you can use the Dingtone application. This application was provided to deliver the service of the danamon call center directly  to customer service, which was allowed at that time. This account provides 5 minutes free for customers to contact.

If you  want a more detailed and easier understanding explanation, you can contact the nearest Bank Danamon office directly. It gets a statement directly from the case on duty. However, we recommend this step if you also want to make a transaction. If you just want to file a complaint or receive information, it can be done remotely.

Procedure for filing complaints ke Bank Danamon

After the customer submitted a complaint in different ways we explained above, the bank first sees the need. If it can be completed at this time, customer service  is advised directly.

However, if the problem is serious, Danamon’s staff will try to resolve it for 20 days. This thing is necessary because they will inform the other parties directly. Typically, complaints that go through this process require further investigation into third parties working with Bank Danamon.

Employees will then announce the results or proposals in turn. If there is a feeling that it takes longer, it will be sent to the customer. If measures taken by the bank can solve the problem, the problem will be solved.

However, if the bank does not solve the problem, it can apply for facilities in BI or OJK. To submit an application to BI, you can use contact 1500 131. can do the same. For applications in the Official Journal, you can contact us on 1 500 655. If you wish to contact us via e-mail, please send a complaint to address.

Requirements for submitting problemswith Bank Danamon to OJK / BI

However, in order to file complaints with BI and OJK, there are requirements that must  be met by the customer. These include customers filing complaints and trying to get action from Bank Danamon. And there is no agreement between Danamon Bank and the customer.

Another condition is that the problem facing Bank Danamon and the customer is a civil act for which no legal decision or which is still resolved. After all, this service is provided when the loss of the customer is a maximum of 500 million rupees.

When interacting with Danamon call centre using the above techniques, don’t forget about ethics. Compare complaints, criticisms and suggestions properly and clearly. If you  don’t get a satisfying answer, say it again until it’s clear.

If you face legal issues, don’t forget your position. If the cause of the problem is the bank or you. If you see a bank or a third party, you can prepare evidence. So that before OJK or BI is reached, it can  be properly filled in the Danamon call center.

Learn More