Gojek call center becomes the solution and the key to its great success
The Gojek call center has a role to play in the rapid development of one of the companies growing in this digital age. The ever-evolving and developing era brings modern and sophisticated all technologies in the world, which is one of the factors that many start-up types of companies are able to grow rapidly.
Armed with the convenience of consumers and the wider community in terms of service providers or delivery services in terms of transportation, Go-Jek is growing very fast, and even the question is very tight that its shares will be listed on the Indonesian Stock Exchange. Doing this is broader in terms of obtaining investors’ capital.
With Gojek’s call center, it also makes it easier for users to enjoy and complain to the company if they encounter a problem that suddenly hits them. Consumers and users of Go-Jek services are indeed plagued by a lot of problems, but so far the company has properly overcome these problems.
So the wider community as users of this application trusts and trusts this company more and more. Although there are currently many companies trying to shake up Go-Jek’s position as one of the leading and best-selling companies in the industry, it still seems that it still has no effect. The proof is that so far its popularity is still at its peak.
Gojek call centers are sometimes the busiest part, as customers and managers themselves face many outdoor problems. So the shifts in this section must always be active and filled. The staff of this call center section must always be focused and responsive when there are calls from the call center, especially from customers and users of this application.
The beginning of the spread of Gojek in the air
Go-jek is currently a trend for the wider community on various fronts. Everything digital makes it even more appealing to the public. In fact, the beginning of the founding of this company was due to the anxiety of the founder, seeing the phenomenon of motorcycle taxis scramble for passengers waiting for a long time.
Instead of spending too long waiting for travelers every day, the founder of this company finally decided to create a business unit called Go-Jek through a gojek call center-based service . Initially, in 2010, it consisted of only 20 instructions. Along with the development of time, it has evolved over a very short period of 4 years.
This success is due to the fact that founder Nadiem Makarim had a very smart breakthrough in 2014 with the innovation of the Android-based application. So with this application, its users easily order motorcycle taxis to deliver them to certain destinations. This was the beginning of the explosion of the name Go-Jek.
Then Gojek’s call center services are also increasingly capable as an integrated complaints center. No matter what problems the app users encounter, the company responds to them quickly. It was given to Go-Jek to prevent bad things from happening to their customers. There are two customers, drivers and also users of courier services.
Gojek Business Expansion You Need to Know
Although the beginning of its founding in Indonesia, it did not just make him want to take his big name in the country. The owner also sees market share in Southeast Asia. There are three other ASEAN countries in which Go-Jek participates. Because this is done in such a way as to make it easier for the wider community to get transport to change places.
The first ASEAN country outside Indonesia is Vietnam. But in Vietnam, the name is not Go-Jek, but Go-Viet. It also corresponds to the name of the State. This Go-Viet was finally able to stand up and launch its services in 2018. Despite the pros and cons, the development of the company in Vietnam is very fast, and the call center is also improving.
Then that same year, Go-Jek also expanded its business to Thailand under the name GET. In Thailand, which has a very crowded population, especially for tourist activities, GET is growing very fast. On the other hand, it is also able to provide jobs for the wider community, so this is one of the solutions to reduce unemployment.
The Gojek call center was again busy with its tasks when Go-Jek managed to reach Singapore. It was recorded that in 2019 they successfully operated throughout Singapore. There is a very good market share, which makes the business of this company more developed and is able to make extraordinary profits. To make investors more enthusiastic about investing.
After the start of its appearance, which cut the pros and cons, this company was finally able to attract the attention of other companies and large parties in order to be ready to invest in it. From 2015 to the present, it can be seen that there are many parties of individuals and large corporations looking to invest in Gojek.
The first is NSI Ventures and Sequola Capital, and in 2015, DST Global, which injected its capital into Gojek. So when it just boomed in 2014 when it came to a call center-based app , these companies hit the gas as tightly as possible to invest in this company for profit as well.
After that, many other companies were envious and made himwant tolose investments in the form of his capital in Gojek. Companies such as KKR, Warburg Pincus, Capital Group and most recently Farallon Capital in 2016 both invested in Gojek. They see the potential of this company in the future very well.
The last thing that makes Gojek call center staff and all internal parties enthusiastic about providing the best service is the injection of large investments from Google, Astra International and Djarum in 2018. Even Facebook and PayPal also want to lose out by investing in this business.
Benefits of using the Gojek app
A good system is one of the things that makes users of this app feel like they are being kept safe when something unwanted happens. Since its availability for 24 hours non-stop does not cause users to worry at all. If they encounter aproblem or problem at midnight, the service will still be active.
Because Gojek’s call center service makes it a dream for people or the wider community, especially aggregators. The ease with which we order different things makes it necessary for us to come directly to the place to buy something. Just order through the gadget, then everything will be available in front of you.
Not to mention whether there are any attractive promos in terms of some discounts. This allows users to reduce their costs. For example, free delivery and discounted prices for meals. The offer was made because it is one of the marketing strategies for navigating the competitive digital world. It is legal to do this in order to attract the attention of consumers.
The world is increasingly developed, which is why people also prefer things that smell practically, but do not cost money and excess energy. Use existing applications wisely without harming any party. The Gojek call center is always there for you if you get in trouble at any time.