Call Center Standard Chartered Indonesië 24 Jam
This 24-hour Standard Chartered Indonesia call center is indeed desperately needed for consumers, especially those who have a debit or credit card. This is because many customers or consumers face difficulties in making transactions. So that the role of this call center service is necessary to solve problems.
Especially in the corona pandemic season, many people have to stay at home and avoid crowds. For this reason, all services related to Standard Chartered card complaints or complaints will be performed online.
In addition, you can contact the call center service so that all complaints or complaints can be resolved immediately. So you don’t have to come to a Standard Chartered branch to find a solution to the obstacles you face. Now, a standard chartered call center can help you overcome these obstacles.
So, you can return to using standard chartered products that have problems by simply contacting the company’s information service center. In addition, you also remain safe from the threat of the COVID-19 virus because all services are now digitally based.
List of complaints that can be resolved by standard Chartered Indonesia Call Center 24 hours
Since the coronavirus outbreak hit Indonesia, several large companies, including Standard Chartered, have optimized the role of call centers to serve all consumer complaints and obstacles. So customers don’t have to come to the office to solve all the obstacles to using banking services.
Because call center services will help customers overcome the problems they face. In general, the complaints these customers experience are not too fatal. Therefore, here is a list of complaints that can still be handled by standard chartered indonesia’s call center. Among them are the following:
- PIN card swallowed in the machine
If the debit card is swallowed in the machine, you do not have to panic. You just need to contact the 24-hour Call Center standard chartered Indonesia which is on standby to help. Then tell me if your debit card has been swallowed.
So you just have to come to the nearest branch to get a replacement debit card. The condition is that you only have to bring your ID card or passport.
- Replacement of ATM Card due to loss and damage
If you wish to replace the old ATM with a new one, you are advised to contact the call centre immediately. Then include your ATM number. Then take a new debit card with you to the nearest branch office.
If the debit card is lost, you must bring a loss letter from the police station. You are also required to bring your identity card/passport and passport. After you have been declared valid, you will receive a replacement debit card.
- Unable to complete a transaction
If your balance is deducted but the transaction is declared a failure, you are advised to contact the 24-hour Call Centre Service Standard Chartered Indonesia immediately.
The goal is to get accurate information about the causes of non-execution of transactions. Remember that when you contact this call center, you must include a transaction slip (if any), the time, date, location of the transaction, as well as the account number and ATM card number.
Estimated time it takes to process customer complaints
After you have contacted Standard Chartered Bank’s call centre to report any problems or complaints in the transaction, the bank will take the necessary steps.
To replace a new Standard Chartered Indonesia ATM card, it takes approximately 14 business days. In addition, replacing ATM Bersama or Prima also both requires a processing time of approximately 14 working days from the time you contact the Call Center service Standard Chartered Indonesia 24 hours a day.
After contacting the call center service, you will receive an SMS notification regarding the complaint submitted. And when the process of creating a new card is complete, you will also get a text message regarding how to pick up a new debit card.
To replace a new Standard Chartered ATM card abroad, it will take at least 60 working days after contacting the Standard Chartered Indonesia Call Centre 24 hours a day. The process is also almost the same in terms of the length of work on replacing a MasterCard Network ATM card.
So it’s a good idea for consumers to keep the ATM cards issued by Standard Chartered banks. Because the replacement of this new card takes a long time, that is between 14 days and 60 days (depending on the type of debit card owned by the consumer).
List of standard call centers for Chartered Indonesia that serve consumer complaints 24 hours a day
Standard Chartered Bank is a multinational. Thus, the company offers a decent variety of call center services. There are 2 lists of active 24-hour Standard Chartered Indonesia call centers to serve consumer complaints. First, an interactive call center.
This call center is used by consumers on average when conveying problems. Because with this interactive phone, consumers can submit complaints directly. Then, consumers also get answers from call center agents without a long delay.
It’s just that, you have to pay a fee to contact the Standard Chartered Indonesia call center through an interactive phone service. If your credit runs out, the call will be interrupted halfway through. Therefore, make sure you have sufficient credit when contacting standard chartered’s call centre service.
Secondly, you can use the call center option of social media. To reach millennials, Standard Chartered has warned call centre agents to respond to all complaints and complaints from consumers via social media such as Instagram, Twitter or Facebook.
That way you can save costs because there are no costs when you contact the call center standard chartered indonesia 24 hours a day . It’s just that agents take longer than through an interactive phone line to answer complaints or complaints via social media.
Therefore, you are advised to contact the interactive telephone service if there are any complaints that are important and urgent. If you want to ask questions or follow up on complaints, you can contact the Standard Chartered Call Centre via social media.
Contact the Standard Chartered Indonesia Bank call centre
If you want to contact the call center service of Bank Standard Chartered Indonesia, then the method is very simple. It is noted that there are two methods of contacting the call center through an interactive telephone service. First, you can contact via a mobile phone connection at 68000.
For those of you who use landlines, there are 5 24-hour Standard Chartered Indonesia call centers that are ready to serve depending on your place of residence. It has been recorded that there are 5 call centers, each spread over different major cities, namely Surabaya (031-5472888), Medan (061-4572888), Semarang (024-8450188), Jakarta (021-57999988) and Bandung (022-4219688).
You can also send an e-mail via personal e-mail to submit complaints or complaints at id.contactcentre@sc.com address. You can also contact the call centre via social media at Standard Chartered Indonesia (Facebook) or StanCart (Twitter).
As one of the multinational banks in Indonesia, Standard Chartered certainly offers call center services to respond to all customer complaints and complaints. With this service, customers can instantly resolve issues or issues without having to go to the nearest branch. Therefore, choose one of the 24-hour Standard Chartered Indonesia call centers based on the urgency of the obstacles you are experiencing.