Air Asia Indonesia Call Center transfer via Twitter account: IDLIX

How to Reach Indonesia Asia Online Call Center

Since 2019, this airline has begun  to change  Indonesia’s previously manual  Air Asia call center  system  , which required staff in its services, to a fully online and centralized system. This is done, among other things, to make  it easier for Air Asia customers  to contact the airline.

Initially, the call center provided by the airline was handled only manually. Perhaps, on the one hand, this clarifies the solution that the client expects in terms of the various obstacles that he faces. Unfortunately, there are time and resource limits.

Air Asia Indonesia’s call center, which continues to use the manual system, is only accessible through one door, which opens daily only from 06.00 to 22.00. So, in this case, the client will not be able to contact mas kapai at any time if something happens.

All of Air Asia’s services  are currently bundled into an AVA live chat system that is available anywhere and anytime. Together with artificial intelligence, this system can work automatically and answer your questions satisfactorily , if they correspond to general questions.

The airline air asia also provides different types of live chat  , including live chat, which can be accessed through social media via Twitter, Facebook, mobile app or the messaging app Whatsapp. Below is the full review of each live chat.

Contact airlines via Facebook Messenger

One of the most popular social media evenamong young people who fired it is Facebook.   This app is one of  the social media that can provide a lot of information. Through Facebook, users can exchange messages through the Facebook Messenger feature, which is of course easy to use.

To improve customer amenities, Air Asia Airlines  uses this social media to meet the suggestions and criticisms of its online customers. The airline  has replaced  an Indonesian call center to use chatbots  in the official Asian air account on its Facebook page.

Go to the airline’s official page, then click on the messenger section and you can easily contact Air Asia. However, you should know that Facebook Messenger only uses chatbots and does not have direct contact  with Air Asia staff  who can answer questions in detail.

That being said, you can still ask questions about the various problems and obstacles that Facebook Messenger experiences, as long as your questions are still general and not too detailed. For this reason, this Facebook Messenger chatbot can only  give you  simple answers  as requested by an airline customer.

Simplified service with AVA Live Chat Air Asia

Air Asia  Indonesia’s call center is not only  transferred to social media, but also through the airline’s official website. The airline also provides a chatbot system on the official website to provide live chat services to customers. Now customers can easily contact airlines through this system.

The difference between the AVA chatbot service and Facebook Messenger is quite significant. Air Asia’s IT team has specifically created the live chat system on the official website  so that this live chat can answer and answer various more complex questions.

For this reason, air asia airline customers are advised  to use AVA live chat instead for various questions, which are quite detailed answers. Indonesia’s  manual call center  transfer  to an online system is very useful for customers to receive information 24 hours a day.

It is very easy to use.  You only  visit the official website of Air Asia. Then find the live chat icon in the lower left corner of the page. You can access this website through a mobile phone or desktop computer  .   You can also download the official mobile app.

Air Asia Indonesia Call Center transfer via Twitter account

In addition to using AVA’s live chat service, which is available on the official website as well as Facebook Messenger, you can also contact the airline through Air Asia’s official Twitter account. Twitter is a social media widely used by users from all walks of life. Because of this, this method is easier.

Communication via Twitter is not in the form of live chat, as on Facebook Messenger or the official website, because Twitter does not have the chat function. However,  you don’t have  to get confused about communicating through social media. What you need to do is pretty simple.

All you need to do is send a direct message or message to  air Asia’s official  Twitter account  @AVA_airasia. Also, you can mention the account in the tweeted posts for replies. The advantage of this system is that it applies directly to the  staff of Air Asia airlines.

This means that your questions can be answered as much as possible. After asking about the previous method, the airline will contact you again.    You can get answers directly or be redirected  through an Air Asia Indonesia call center in  the form of an AVA chatbot, as long as the problem you are asking for is not too serious.

Make it easy to chat directly through Whatsapp

The  live chat service provided by Airlines Air Asia makes customers more sophisticated and pampering. One option, now you can only  contact Air Asia through the short whatsapp messaging app. Whatsapp was supported  for Air Asia live chat in June 2020.

As a popular and almost worldwide used short messaging app, of course, the direct chat service via Whatsapp is  also a plus point for Asian Air. Here you can contact a virtual assistant or support team from Air Asia.

Unfortunately, it takes a long time to contact customer service directly. But if you use live chat on whatsapp, the method is very simple and even the easiest compared to other methods.  All you have to do is access this app through a computer or mobile phone and then open the chat.

Then click on a new contact and enter the Air Asia Indonesia call center  number  on whatsapp with the number + 601135165078 and enter anything to get started in the chat room. Later, you will receive a response from an Air Asia chatbot and you just need to follow the next steps.

With this whatsapp app, you find it easier and more flexible to ask various questions about flights and airlines. Air Asia chatbots usually  contain frequently asked questions such as keywords.   All you have to do is answer with a number that matches their list.

Now, along with the development of technology, everything is very simple and pampers customers. This is no exception for Asia , which is also updated in terms of communication services. Although  the manual Indonesian call center  is no longer implemented, you can still communicate more flexibly and easily.

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